Troubleshooting

Common issues and solutions for Vantage AI Feed Optimizer

Last updated: 18th February 2026

Troubleshooting

Having an issue with Vantage? Start here. This section covers the most common problems and their solutions. Most issues can be resolved with a quick fix.

Quick fixes to try first

Before diving into specific issue categories, try these general steps:

  1. Hard refresh — Press Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows) to bypass cached assets
  2. Re-sync your catalog — Many issues are resolved by triggering a fresh catalog sync from the dashboard
  3. Wait a moment — If you just made changes in Shopify, give the sync a minute to process
  4. Check Shopify status — Rare platform-wide issues can affect all apps. Check status.shopify.com

Issue categories

Sync Issues

Problems with catalog syncing — stuck syncs, missing products, API errors, and slow imports.

Scoring Issues

Unexpected scores — all products same score, lower than expected, wrong category, scores not updating.

Metafield Issues

Metafield problems — not appearing on products, outdated values, missing definitions.

Billing Issues

Subscription problems — upgrade button not working, plan not changing, cancellation issues.

General Issues

App not loading, stale data, error messages, and other general problems.

ℹ️
Note

If your issue isn't covered here, reach out through the GROWstack support portal. Include your store URL, a description of the issue, and any error messages you see — this helps us resolve your issue faster.

Reporting a bug

When contacting support, please include:

  • Your store URL (e.g., your-store.myshopify.com)
  • The page where the issue occurs
  • What you expected to happen
  • What actually happened
  • Any error messages displayed
  • Your browser and version