Billing Issues

Vantage subscriptions and optional credit packs use Shopify billing. Check the authoritative charge/subscription status in Shopify and the corresponding plan/balance in Vantage before repeating a purchase.

A billing confirmation does not open

Preserve the visible error. Check whether browser navigation was blocked and reopen Vantage through Shopify Admin. If no confirmation appears, contact support before creating another purchase. Do not move a test to a live store as a workaround: an approval can be a real charge unless Shopify explicitly identifies it as a no-charge test.

Approved purchase but unchanged plan or credits

Refresh Vantage and inspect Shopify's purchase/subscription status. Pending or declined purchases grant no usable credits or new entitlement. If an ACTIVE/accepted purchase and Vantage disagree, contact support with the store domain and charge reference. Do not approve another purchase to repair an uncertain callback.

Cancellation or plan change looks wrong

Use the app's displayed plan-management flow and check the resulting subscription in Shopify. Free has a 50-product audit limit. A plan change does not refund prior charges automatically, recreate spent purchased credits, or reverse product changes you already approved. Contact support if Shopify and Vantage still disagree after a refresh.

Trial or unexpected charge

Paid plans offer a seven-day trial for eligible subscriptions; the applicable terms are those shown by Shopify for your subscription. Compare the approval, cancellation and charge dates in Shopify billing. Check whether an authorized user approved a recurring subscription or a one-time credit pack. Monthly allowance renewal is separate from the subscription billing date, including on yearly plans.

Vantage does not automatically buy packs or charge overages. For a disputed charge, contact support with the invoice reference, amount and relevant dates. Do not assume a refund or approve another charge while the original outcome is uncertain.

Current prices and help

See Plans & Pricing and Billing FAQ. Email hello@growstack.co or use Vantage's support-ticket interface. Remove passwords, tokens, card details and unrelated customer information from any screenshot.