Question 1

Who is GrowStack?

Accepted Answer

GrowStack is a Shopify app development studio focused on building tools that help merchants run more profitable stores. We create focused, well-designed apps that solve real problems for e-commerce businesses.

Question 2

Why should I trust apps from a smaller developer vs. larger companies?

Accepted Answer

Smaller studios like GrowStack offer distinct advantages: direct communication with the developers who build your tools, faster response to feature requests, and apps built by people who understand merchant needs firsthand. We prioritize quality over quantity, focusing on a select few apps rather than a bloated portfolio.

Question 3

Are GrowStack apps officially listed on the Shopify App Store?

Accepted Answer

Yes, all our apps undergo Shopify's rigorous review process and meet their App Store requirements. This includes security audits, performance benchmarks, design standards, and compliance with Shopify's partner policies.

Question 4

Can I request a custom app or feature?

Accepted Answer

Yes, we're open to discussing custom development projects and feature requests. Visit our [contact page](/contact) to start a conversation about your specific needs.

Question 5

Are your apps 'Built for Shopify' certified?

Accepted Answer

We actively work toward Built for Shopify certification for our apps. This certification demonstrates that an app meets Shopify's highest standards for quality, performance, and security. Check individual app listings for their current certification status.

Question 6

Do your apps slow down my store?

Accepted Answer

No. All apps must pass Shopify's Lighthouse performance requirements, which means they cannot reduce your store's performance score by more than 10 points. We optimize our apps for minimal storefront impact and regularly test performance to ensure fast load times.

Question 7

What happens if Shopify updates their requirements?

Accepted Answer

We actively maintain our apps to comply with evolving Shopify requirements. Shopify's App Excellence Team conducts regular quality checks, and we proactively update our apps to meet new standards before deadlines. You'll always have an app that meets current requirements.

Question 8

Do your apps use Shopify's latest APIs?

Accepted Answer

Yes, we exclusively use supported APIs. Shopify doesn't allow apps using APIs that will be deprecated within 90 days to be submitted to the App Store. We stay current with API versions and migrate to newer versions well ahead of deprecation dates.

Question 9

Do your apps work with Online Store 2.0 themes?

Accepted Answer

Yes. We use theme app extensions, which is Shopify's required method for apps that modify themes. This ensures compatibility with all Online Store 2.0 themes without directly editing your theme code.

Question 10

What data do your apps collect?

Accepted Answer

Our apps only collect data necessary for their specific functionality. We follow Shopify's data minimization requirements, which means we request only the permissions needed to provide our services. Each app's specific data requirements are displayed during installation.

Question 11

Where is my data stored?

Accepted Answer

Your data is stored on secure cloud infrastructure with encryption at rest and in transit. We use industry-standard security practices including bank-level encryption to protect your information.

Question 12

Are your apps GDPR compliant?

Accepted Answer

Yes. We implement all mandatory GDPR webhooks including Customer Data Request, Customer Redact, and Shop Redact. We respond to data deletion requests within the required timeframes and provide clear privacy policies for each app.

Question 13

What happens to my data if I uninstall an app?

Accepted Answer

When you uninstall an app, Shopify sends us a request to erase all personal information collected during installation. We process these requests within 48 hours, ensuring your data doesn't persist after you stop using our services.

Question 14

Do you sell or share my data with third parties?

Accepted Answer

No. Your data is never sold or shared for marketing purposes. We only use your data to provide the app's services. Your business information, especially cost data, is your competitive advantage and we treat it with the confidentiality it deserves.

Question 15

How do you handle protected customer data?

Accepted Answer

We follow Shopify's Level 1 and Level 2 requirements for protected customer data. This includes encryption at rest and in transit, strict retention policies, and secure handling practices. We only request access to customer data fields that are essential for app functionality.

Question 16

Can I see what permissions your apps request?

Accepted Answer

Yes. All permissions are clearly displayed during installation, and you can review them anytime in your Shopify admin under the app's details page. We believe in transparency and only request permissions that are necessary for the app to function.

Question 17

How does billing work for Shopify apps?

Accepted Answer

All charges go through Shopify's secure billing system and appear on your regular Shopify invoice. There's no separate payment setup required - it's all consolidated into your existing Shopify billing cycle for convenience.

Question 18

What pricing models do you offer?

Accepted Answer

Depending on the app, we offer recurring subscriptions (monthly or annual), usage-based pricing, or one-time charges. Each app's pricing model is clearly displayed on its Shopify App Store listing and within the app during setup.

Question 19

Is there a free trial?

Accepted Answer

Yes, most of our apps offer a free trial period so you can fully evaluate the app before committing. Trial lengths vary by app and are clearly stated on each app's listing page.

Question 20

What happens if I upgrade or downgrade my plan?

Accepted Answer

Plan changes are prorated automatically by Shopify. If you upgrade mid-billing cycle, you'll only be charged for the remaining days at the new rate. Downgrades take effect at your next billing cycle.

Question 21

Can I cancel anytime?

Accepted Answer

Yes. You can uninstall any app at any time, and recurring charges will stop immediately. Note that Shopify doesn't provide refunds for partial billing periods, so consider timing when making changes.

Question 22

Are there hidden fees?

Accepted Answer

No hidden fees, ever. All pricing is transparently displayed in the Shopify App Store listing. What you see is what you pay. We believe in straightforward pricing without surprise charges.

Question 23

How do I get support for your apps?

Accepted Answer

You can reach us through our [contact page](/contact). We provide email support with typical response times within 24-48 hours during business days. Each app also includes in-app documentation and help resources.

Question 24

What are your support hours?

Accepted Answer

We provide support during business hours, Monday through Friday. While we may not respond immediately to weekend inquiries, we prioritize urgent issues and aim to address all requests promptly when we're back online.

Question 25

Do you offer phone or live chat support?

Accepted Answer

Currently, we provide email-based support through our [contact page](/contact). This allows us to thoroughly investigate issues and provide detailed, helpful responses. We're exploring additional support channels for the future.

Question 26

Can Shopify Support help with your apps?

Accepted Answer

No. Shopify only provides direct support for their own apps labeled "Apps by Shopify." For all third-party apps like ours, support comes directly from us. Don't hesitate to reach out through our [contact page](/contact).

Question 27

How do I report a bug?

Accepted Answer

Please reach out through our [contact page](/contact) with details about the issue. Include steps to reproduce the problem, any error messages you see, and your store's details. The more information you provide, the faster we can resolve it.

Question 28

Can I request new features?

Accepted Answer

Absolutely! We actively incorporate merchant feedback into our product roadmap. Send us your ideas through our [contact page](/contact). While we can't implement every suggestion, we carefully consider all feedback when planning updates.

Question 29

Which Shopify plans do your apps work with?

Accepted Answer

Most of our apps work with Shopify Basic plans and above. Some advanced features may require Shopify, Advanced, or Plus plans. Specific plan requirements are listed on each app's store page.

Question 30

Do your apps work with Shopify Plus?

Accepted Answer

Yes. Our apps are fully compatible with Shopify Plus stores. Some apps offer enhanced features specifically for Plus merchants, such as advanced reporting or additional customization options.

Question 31

Do your apps work with headless or Hydrogen storefronts?

Accepted Answer

It depends on the app. Admin-focused apps that work within the Shopify dashboard function regardless of your storefront setup. Customer-facing features may vary in compatibility with headless architectures. Check individual app documentation for specifics.

Question 32

Will your apps conflict with other apps I use?

Accepted Answer

We follow Shopify's best practices for app development to ensure peaceful coexistence with other apps. Conflicts are rare, but if you experience any issues, [contact us](/contact) and we'll work to resolve them.

Question 33

Do your apps work with all themes?

Accepted Answer

Yes. We use theme app extensions, which are designed to be compatible with all Online Store 2.0 themes. For older legacy themes, some features may have limited compatibility.

Question 34

What browsers are supported?

Accepted Answer

Our apps support all modern browsers including Chrome, Firefox, Safari, and Edge. These are the same browsers required by the Shopify admin itself.

Question 35

How do I install a GrowStack app?

Accepted Answer

Click "Add app" from the app's Shopify App Store listing, approve the requested permissions, and follow the setup wizard. Most apps guide you through initial configuration step-by-step.

Question 36

How long does setup take?

Accepted Answer

Most apps are ready to use within minutes. Basic configuration is quick and guided. More complex setups involving data imports or integrations may take longer depending on your store's size and data volume.

Question 37

Can I try an app on a development store first?

Accepted Answer

Yes. Development stores can install apps for testing purposes. This is a great way to explore features and ensure compatibility before installing on your production store.

Question 38

What permissions will your apps request?

Accepted Answer

Each app requests only the permissions necessary for its functionality. These are clearly listed during installation so you can review them before approving. We follow Shopify's data minimization guidelines.

Question 39

Can I use your apps on multiple stores?

Accepted Answer

Each store requires its own installation and subscription. If you operate multiple stores, you'll need to install the app separately on each one. Some apps may offer multi-store discounts - [contact us](/contact) to inquire.

Question 40

Do you offer custom app development?

Accepted Answer

Yes. We take on select custom development projects that align with our expertise in Shopify app development. Visit our [contact page](/contact) to discuss your specific requirements and see if we're a good fit.

Question 41

Do you offer white-label solutions?

Accepted Answer

This depends on the project and requirements. We're open to discussing white-label arrangements for the right partnerships. Reach out through our [contact page](/contact) to start a conversation.

Question 42

Are you available for consulting or code review?

Accepted Answer

Yes. We offer consulting services for Shopify merchants and agencies looking to improve their technical implementations or evaluate their app architecture. [Contact us](/contact) to learn more about our consulting offerings.

Question 43

How can I partner with GrowStack?

Accepted Answer

We're always interested in connecting with agencies and technology partners. Whether you're looking to refer clients, integrate with our apps, or explore other partnership opportunities, reach out through our [contact page](/contact).

Frequently Asked Questions

About GrowStack

App Quality & Shopify Compliance

Data Privacy & Security

Pricing & Billing

Support & Communication

Technical & Compatibility

Installation & Getting Started

Working With Us

Still Have Questions?