Report Issues

Having trouble with reports? Here are solutions to common problems.

Reports Not Loading

Problem: Reports show a loading spinner indefinitely.

Solutions:

1. Refresh the page
2. Try a shorter date range
3. Clear browser cache
4. Try a different browser
5. Check your internet connection

Data Seems Incorrect

Problem: Report numbers don't match expectations.

Solutions:

1. Date range - Verify the correct dates are selected
2. Filters - Check if any filters are hiding data
3. Timezone - Reports use your configured timezone
4. Sync status - Ensure data is synced recently

Zero Values Showing

Problem: Reports show $0 for metrics that should have values.

Solutions:

1. No data - No orders in the selected period
2. Missing costs - Products may not have costs assigned
3. Filter issue - Filters may be too restrictive
4. Sync needed - Data may not be synced yet

Export Not Working

Problem: Report export fails or downloads empty file.

Solutions:

1. Wait for the report to fully load before exporting
2. Try a smaller date range
3. Check browser download permissions
4. Try a different export format (CSV vs Excel)

Comparison Period Wrong

Problem: Period comparison shows unexpected results.

Solutions:

1. Comparison uses the same duration as the selected period
2. Example: Comparing "Last 7 days" compares to the 7 days before that
3. For custom dates, comparison is to the equivalent prior period

Charts Not Displaying

Problem: Charts show blank or error.

Solutions:

1. Ensure JavaScript is enabled
2. Try a different browser
3. Clear browser cache
4. Check for browser extensions blocking content

Scheduled Reports Not Arriving

Problem: Scheduled reports don't arrive by email.

Solutions:

1. Check spam/junk folder
2. Verify email address in settings
3. Check schedule configuration
4. Ensure your plan includes scheduled reports

Custom Report Issues

Problem: Custom reports aren't working as expected.

Solutions:

1. Verify all required fields are selected
2. Check filter logic (AND vs OR)
3. Try simplifying the report first
4. Save and reload the report

Performance Issues

Problem: Reports are slow to load.

Solutions:

1. Use shorter date ranges
2. Apply filters to reduce data
3. Avoid loading multiple reports simultaneously
4. Try during off-peak hours

Data Freshness

Reports reflect data as of the last sync:

• Orders - Up to 15 minutes delay
• Products - Up to 1 hour delay
• Real-time - Dashboard metrics may have slight delays

Still Having Issues?

Contact support with:

• Which report has issues
• Date range selected
• Expected vs actual results
• Screenshots if helpful