Troubleshooting

Find solutions to common issues with CostSync.

Common Issues

Installation Issues

Problems installing or setting up CostSync.

Fix Installation Issues →

Product Cost Issues

Trouble adding or managing product costs.

Fix Product Cost Issues →

Order COGS Issues

Problems with order cost calculations.

Fix Order COGS Issues →

Import Issues

CSV import problems and solutions.

Fix Import Issues →

Report Issues

Trouble with reports or analytics.

Fix Report Issues →

Sync Issues

Data synchronization problems with Shopify.

Fix Sync Issues →

Billing Issues

Subscription and payment questions.

Fix Billing Issues →

Quick Fixes

Before diving into specific issues, try these common solutions:

1. Refresh the page - Many issues resolve with a simple refresh
2. Clear browser cache - Cached data can cause display issues
3. Check your internet connection - CostSync requires connectivity
4. Try a different browser - Browser extensions can interfere
5. Trigger a manual sync - Refresh data from Shopify

Still Need Help?

If you can't find a solution:

• Check the FAQ for common questions
• Contact Support for personalized assistance