Billing FAQ

How is Vantage billed?

Paid subscriptions and optional credit packs use Shopify billing. Vantage does not ask for a separate payment card. Review Shopify's confirmation screen for the amount, billing period and any applicable trial before approving.

What does Free include?

Free has no subscription charge and supports auditing up to 50 products. It includes three initial optimisation workflows, then one more per seven elapsed days from installation, capped at ten free workflows in total including the initial three. Free-workflow usage is separate from paid workflow and image-credit balances.

What are the paid prices and trials?

Starter is $39 monthly or $374 yearly; Growth $129 or $1,238; Pro $249 or $2,390; Scale $429 or $4,118. Yearly prices are total yearly charges. Paid plans offer a seven-day trial for eligible subscriptions; confirm the terms shown for your subscription in Shopify. See the plan comparison for product limits and feature access.

Where can I see usage?

Open Usage & credits in Vantage for the current balances and work in progress. Workflow and image credits are different kinds of usage. A successful product optimisation can produce several field proposals while using one workflow. Applying a saved proposal is a separate merchant action.

Monthly allowances renew at the start of each UTC calendar month, including on yearly plans. This allowance period is separate from the subscription billing date shown by Shopify.

Optional packs add a fixed number of purchased credits. Purchased credits decrease with use and never refresh each month. New work reserves monthly credits first, then purchased credits; the available balance already excludes reserved work. A credit is spent when the corresponding result is saved. Failed work releases its reservation without spending credits. Earlier purchases awaiting balance reconciliation are excluded from available credits; contact support to review them.

Vantage does not automatically buy a pack or charge overages when a balance runs out. Approved recurring subscriptions continue their normal billing schedule. Free stores can use purchased workflow credits. Image analysis and image-credit purchases require Growth or higher; retained image credits cannot be used below Growth.

How do I change or cancel a plan?

Use Vantage's plan-management screen and follow the displayed Shopify confirmation flow. Check the resulting plan and balances in Vantage when you return. Free has a 50-product audit limit. Cancellation or a plan change does not itself reverse product edits you previously approved.

Review Shopify billing for invoices and charges. Do not assume a cancellation automatically refunds an existing charge; contact us with the relevant invoice if you need help.

What about development-store tests?

Only treat a charge as a test when Shopify explicitly identifies it as a no-charge test. A development-store name alone is not proof that an approval is free. Contact us if the expected test access or confirmation is unavailable.

Need help?

Email hello@growstack.co or use the app's support-ticket interface. Include the store domain and relevant charge reference, without sending passwords, access tokens or card details.